Privacy Policy

1. DATA CONTROLLER

NEMEA CROCHET Email: info@nemeacrochet.com

Country: Italy

NEMEA respects your privacy and is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (GDPR).

2. WHAT DATA WE COLLECT

We collect and process the following personal data:

  • Identity Data: Name and surname.
  • Contact Data: Email address, phone number.
  • Transaction Data: Shipping and billing address, details about products purchased.
  • Technical Data: IP address, browser type, and browsing data (collected via cookies).
  • Financial Data: We do not store your credit card details. These are processed securely by our payment providers.

3. WHY WE COLLECT YOUR DATA (PURPOSES)

Your data is processed exclusively to:

  • Order Fulfillment: Process payments, manufacture your crochet bags, and ship your orders.
  • Customer Support: Manage inquiries, returns, or assistance.
  • Legal Compliance: Fulfill tax, accounting, and anti-fraud obligations.
  • Communication: Send updates regarding your order status.

4. LEGAL BASIS

Data processing is based on:

  • Contractual necessity: To deliver the products you purchased.
  • Legal obligations: For tax reporting and invoicing.
  • Legitimate interest: To improve our services and ensure website security.

5. PAYMENT PROCESSING (THIRD PARTIES)

To ensure maximum security, payments are handled by specialized providers. NEMEA CROCHET does not have access to your full credit card or bank information.

  • PayPal: If you choose this method, your data is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. under their own privacy policy.
  • WooPayments: This service processes payments via encrypted protocols. Data related to your card is handled by the provider (Automattic/Stripe) to finalize the transaction and prevent fraud.

6. DATA SHARING

Your data is shared only with trusted third parties necessary for our operations:

  • Shipping Services: Italian post or private couriers (to deliver your bag).
  • Payment Providers: PayPal and WooPayments (to process the transaction).
  • Tax Authorities: When required by law for invoicing.

7. DATA RETENTION

We store your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements (usually up to 10 years for invoices as per Italian law).

8. YOUR RIGHTS

In accordance with the GDPR, you have the right to:

  • Access your data and receive a copy.
  • Request correction of inaccurate data.
  • Request deletion (“Right to be forgotten”) when data is no longer necessary.
  • Withdraw consent at any time (for cookies or newsletters).
  • Object to processing or request data portability.

To exercise your rights, please contact us at: info@nemeacrochet.com